Question 1

How do I know when the team will arrive?

Accepted Answer

We will arrive between 8:00 AM and 5:00 PM. If you are in need of a more specific time, you may call our office as early as 7:30 AM on the day of your clean, and we can give you a time estimate of when we will arrive at your home.

Question 2

May I specify the time of the cleaning?

Accepted Answer

Because of the various times and different options that we offer our schedule changes day to day and week to week. We tipically can fulfill requests for A.M. or P.M. and you can always tell us if you have specific time requests and we will make every attempt to accommodate your needs.

Question 3

What if I need to cancel or reschedule a cleaning?

Accepted Answer

If a scheduling change is needed, simply call our office at 310-539-4000 at least 48 hours prior to your scheduled cleaning date to avoid the late cancellation fee.

Question 4

What if I forget to cancel the cleaning and you aren’t able to enter my home on the day of the cleaning?

Accepted Answer

Unfortunately, if we are not given adequate notice for cancelling a scheduled cleaning, or are unable to gain access to your home, late cancellation fees are necessary because we consider a scheduled visit to be a reservation for your service. We require 2 business days’ notice to cancel a scheduled cleaning to avoid late cancellation fees.

Question 5

Supplies and Equipment: Do I need to supply any of the cleaning supplies or equipment?

Accepted Answer

No. We come prepared and fully equipped to clean your home. We use Eco - Friendly products on interior home cleaning. We do not use caustic chemicals such as acids or alkalis. Our exclisive clenaing system uses allergy-free and anti-bacterial microfiber cloths and mops which are non-abrasivel. We also use Our HEPA-filtration vacuums.

Question 6

Employees: Are the people that clean my home Legal, Trained and Insured?"

Accepted Answer

Team members are employees of the company (not Independent Contractors) and meet strict hiring and training standards. They all meet Federal requirements in regards to their ability to legally work in the United States. They are insured and bonded and covered by comprehensive Worker’s Compensation insurance. They arrive in uniform and in a company car. Most importantly, we are proud to say that our average Team Member has been with us for almost 3 years.

Question 7

Keys: Can I give you a key to my house?

Accepted Answer

Yes. That is the preferred method for entry to your home. Having a key to your home eliminates the requirement for you to be home or leaving the key hidden outside the home. The majority of our customers take advantage of this key service. All customer keys are numerically coded and locked in our office nightly. If a key should be misplaced, there is no indication of the residence to which it belongs. If you prefer to leave a door open or a key left in a concealed spot we will enter with your permission.

Question 8

Pets: What if I have a pet?

Accepted Answer

We do not want to upset your pet with the introduction of new people and different noises.The best practice is that pets are best kept away from the cleaning area and team members if possible.

Question 9

Preparation for Cleaning Day: Do I have to pick up before the team arrives?

Accepted Answer

We realize that getting ready for “cleaning day” can be a stressful time. It’s not our intention that you “clean” before we get to your home, but we do ask that general clutter, clothing, toys, etc. be picked up as much as possible as this preparation allows us to focus on cleaning surfaces and not spending time tidying.

Question 10

Valuables and Restricted Areas

Accepted Answer

If you have special valuables, heirlooms, or irreplaceable items, please put them away or instruct us not to touch them. A closed door is your signal to us that you do not want that area to be cleaned. If the door is closed for another reason (e.g. to restrict pet access), please contact our office so that we can update the client notes on the team paperwork to reflect your special instructions.

Question 11

The Cleaning: What can I expect in regards to what the teams will clean in my home?

Accepted Answer

Everyone’s expectations of what they feel should be included in their cleaning varies from customer to customer. It’s important that you communicate your expectations to our office staff so that we may keep your individual cleaning record up to date.

Question 12

Payment Options

Accepted Answer

We accpet PayPal and all major credit cards!

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